FAQ

  •   What kind of products do you sell?

      Currently, we provide all kinds of daily groceries including fresh fruits, vegetables, pulses, grains, etc through our website. More varieties of products will be added in the future.

  •   Do you charge any amount or taxes over and above the rates shown?

      No, we do not charge any taxes over the amount displayed for the products. However, there will be delivery charges levied on the orders.

  •   Can I track the status of my order?

      You can check the status of your order by contacting us via email or calling our customer support team or via logging into your account.

  •   How can I make changes to my order before and after confirmation?

      If you wish to make changes to your order, you can do so before you checkout the order in your cart, through the website. If you have already placed the order, you can alter it up to 12 hrs prior to the dispatch time. You can contact our customer care if you require any help with it. Once the order is confirmed, you will not be able to alter your order. account.

  •   How long do you take to initiate my refund?

      In case of order cancellation or return, your refund will be initiated after 5 working days, provided that the cancellation or return meets the respective policy.

  •   How can I cancel my order?

      Fruitizm purchases foods directly from our vendors and farmers. All our products pass through a thorough quality check process. In the odd event that you are not satisfied with the quality of our products, you can request for a return and refund.

  •   How can I be sure the fruits and vegetables I order are of good quality?

      Fruitizm purchases foods directly from our vendors and farmers. All our products pass through a thorough quality check process. In the odd event that you are not satisfied with the quality of our products, you can request for a return and refund.

  •   How will I know if any item in my order is unavailable?

      case an item in your order is unavailable, you will be able to view it before check out. In the event that an item has gone out of stock once your order has been placed, we will notify you and initiate a refund.

  •   I’m trying to place an order today but it is getting scheduled for the next day. What can I do?

      Unfortunately, in certain cases the order may have to be scheduled for a different day due to the store timings and store capacities. Kindly contact our customer support team for any doubts regarding this.

  •   Can I change the delivery address of my order?

      Yes, you may be able to change the delivery address as long as the order is not out for delivery. You can call our customer service and request for the change.

  •   What if I don’t receive my order by the scheduled time?

      Fruitizms aims to deliver every order within the scheduled time. In the event that our delivery is delayed due to external factors, you can contact us via call or email to know the status.